What kind of support is provided with premium membership?
Premium Membership give you access to and membership of a private support group, currently run and managed on Facebook. Think of this as your own personal Tech & Design Help Desk.
There is no limit to the number of questions you can ask – and you can post whenever you have a question (24 hours a day, 7 days a week). We typically respond within at least 24 hours, even on weekends.
We do however reserve the right to suggest a private tech/design coaching session if we feel your requests warrant this. These are available at a rate of £20 per 20 minutes.
Can I Change from Premium membership to Annual Membership?
After 3 months of concurrent membership payments of Premium Membership fees, you’ll automatically gain access to the Skills Library tutorials for a year (from the date you started your Premium Membership subscription), even if you cancel your premium membership fees. You will however be removed from the support group, as soon as you cancel your monthly membership fee.
What if I don’t see the tutorial I need?
We add and update the tutorials on an ongoing basis and while we try to cover everything we think you’ll need to know about the tools we support, there will always be things we’ve overlooked.
Simply submit your request, using the form available to members, and we’ll do our best to create the tutorial you need within 48 hours or less.
What tools/Software do you currently support?
Whether the tutorials currently exist or not, we are able to provide support for the following tools and services:
- Adobe InDesign
- Adobe Illustrator
- Adobe Photoshop
- Backup Buddy (premium WordPress plugin)
- Bluehost C-panel
- Gmail/Google Apps Email
- Google Calendar
- Google Docs
- Google Feedburner
- Gravity Forms (premium WordPress plugin)
- Headway for WordPress (v3+)
- Wishlist Member (premium WordPress plugin)
We will do our best to consider adding tutorials for additional tools/software, but only when we feel they provide the best service for you and your business.
Do I need any special software to design my own graphics?
Designers typically use software like Adobe Photoshop (for editing & manipulating images and photos), Adobe Illustrator (for creating graphics from scratch e.g. logos), and Adobe InDesign (for eBooks & brochures) – that’s what we use.
If however you don’t have these and are creating your graphics with something else, that’s fine! We’ll be happy to give you feedback on the graphics you do create but we may not be as much help with any software questions you have, if it’s not something we use.
TIP: You can now access all Adobe software by monthly subscription which makes it more affordable to get started. The subscription editions can be found here.
How Do I cancel my membership?
You are free to cancel your monthly or annual subscription at any time. The fastest way for you to do this is to log in to your own Paypal account and find the last subscription payment you made. From that transaction, you should then be able to cancel the subscription agreement.